Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information to provide our wellness services:

• Account Information: Name, email address, phone number
• Authentication Data: Login credentials and security tokens
• Communication Data: Messages sent through our support chat system

1.2 Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: App interactions, feature usage patterns, session duration
• Network Information: IP address, network connectivity status

1.3 Wellness Program Data

• Program Participation: Wellness program enrollment and activity
• Progress Tracking: Wellness goals and achievement metrics
• Support Interactions: Help requests and customer service communications

2. How We Use Your Information

2.1 Service Provision

• Verify your identity and eligibility for wellness programs
• Provide personalized wellness recommendations and services
• Process and manage your wellness program participation
• Send important notifications about your wellness account

2.2 Communication

• Respond to your inquiries and provide customer support
• Send service updates and wellness program information
• Facilitate communication with our wellness support team

2.3 Security and Compliance

• Authenticate your identity and prevent unauthorized access
• Monitor for suspicious activities and security threats
• Comply with legal and regulatory requirements

3. Information Sharing

3.1 With Partner Organizations

We may share limited information with partner organizations for:

• Verification of program eligibility
• Aggregate wellness program participation reports (anonymized)
• Coordination of wellness initiatives

3.2 Service Providers

We work with trusted third-party service providers who assist us in:

• SMS Services: For account verification and notifications
• Customer Support: Chat support through Tawk.to platform
• Cloud Services: Secure data storage and processing
• Analytics: App performance and usage analysis

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats

4. Data Security

4.1 Security Measures

• Encryption: All data transmission uses HTTPS/TLS encryption
• Authentication: Secure token-based authentication system
• Access Control: Restricted access to personal information
• Regular Updates: Continuous security monitoring and updates

4.2 Data Storage

• Your data is stored on secure, encrypted servers
• Local device storage is limited to essential app functionality
• Regular security audits and vulnerability assessments

5. Your Rights and Choices

5.1 Access and Control

• Account Access: View and update your profile information
• Data Portability: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data

5.2 Communication Preferences

• Opt-out of non-essential notifications
• Choose your preferred communication channels
• Manage wellness program participation settings

6. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Required to provide our wellness services
• Necessary for legal or regulatory compliance
• Needed to resolve disputes or enforce agreements

Upon account closure, we will securely delete or anonymize your personal data within 90 days, except where longer retention is required by law.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequate data protection agreements
• Compliance with international privacy frameworks
• Regular monitoring of data handling practices

8. Children's Privacy

Our wellness services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes through the app or email
• Post the updated policy with a new effective date
• Provide a summary of key changes when applicable

10. Third-Party Services

Our app integrates with third-party services that have their own privacy policies:

• Tawk.to: Customer support chat service
• SMS Providers: For verification and notifications
• Cloud Infrastructure: For secure data storage and processing

We encourage you to review the privacy policies of these third-party services.